Our Approach: The Total Benefits Solution®
The Total Benefits Solution®
No two companies are alike. That's why the first step in our Total Benefits Solution® approach is getting to know you and your company's needs. In our comprehensive consultation phase, we work to understand your unique corporate objectives, learning from you and your team so we can understand where you are today and where you'd like to be tomorrow. Then we provide you with a comprehensive analysis of your existing benefits program, a market study of competitive alternatives, KBS recommendations for your benefits plan and a thorough strategy for the development, implementation and management of your Total Benefits Solution®.
We Simplify Communication and Ongoing Management of Your Plan
KBS makes managing your benefit plans easier. Once a benefits strategy has been agreed upon for your company, we turn our attention to implementation. From streamlined installation, enrollment and billing administration, to simplifying the human resource function, KBS is focused on making management of your Total Benefits Solution® as uncomplicated as possible. We give you direct access to the benefit information you need, whenever you want it, and to a dedicated account management team that provides plan expertise and advocacy. The foundation of our communication is a written plan, supplemented by both our KTBSOnline web-based vehicle and verbal resources. We view our task as communicating as much information as appropriate, through as many vehicles as are appropriate, simplifying your task as administrators and empowering your team to make use of our experienced communications team, which is ready to create a clear and compelling strategy for the introduction and implementation of your plan.
We Deliver Integrated Technology and Streamline Benefits Administration
Throughout our history, we have developed innovative and meaningful benefit solutions. Recognizing the power of the Internet to connect people and dispense information, we developed KTBSOnline, a proprietary tool offered to our clients. KTBSOnline consolidates and centralizes all of your benefits needs and information and puts it in one convenient, secure and easy-to-use tool. Benefits personnel and individual employees have designated access privileges to this company-specific website. By providing employers with a streamlined administrative system and giving employees access to online enrollment and all the benefit information they may need when they need it, KTBSOnline produces measurable results for your benefit team.
We Provide Dedicated Account Management and Customer Service
We are committed to customer service. From executives, to benefits administrators, to employees, we create many avenues to reach a knowledgeable resource. Our dedicated account management team is proactive in seeking opportunities for greater efficiencies for you and your employees. We have strong administrative teams managing your benefit information while ensuring your account is aligned with your strategy. Additionally, your employees have access to both KTBSOnline and our customer service Call Center for quick, reliable answers to their important benefits questions. We partner with you to decide which resources best meet your needs for today and how we should plan for your growth tomorrow.
We Read the Fine Print
With government regulations and reporting requirements changing at such a rapid pace, it is important to have a partner that can assist you through the tangle of these challenges. KBS offers regulatory and compliance services, including the following: COBRA and HIPAA administration, preparation of Form 5500 and supporting schedules, assistance with and preparation for non-discrimination testing, assistance with ADA, FMLA, TEFRA/DEFRA, ongoing Section 125 support, preparation of annual summary reports, HIPAA privacy and security service. Whatever your needs, our goal is to keep you up-to-date, via client alerts and available consultation. We use our knowledge to give you greater power.
We Provide Ongoing and Strategic Plan Management
With healthcare costs escalating and our medical delivery systems constantly changing, we make understanding the healthcare landscape our top priority, and we share this knowledge with you. With our dedication to ongoing strategic plan management, we're in position to advise you of possible opportunities that will save your company time and money. Since we believe in sharing important information with all of our customers, we create regular analyses of your program.
All of our customers receive market surveys, contrasting current plans to other available options, examining financial impacts, contractual differences, disruption impacts and benefit comparisons. For our large clients, we produce Executive Plan Management reports on a regular basis. These reports contain meaningful claims data, comparative benchmarking and trending analysis.
As your company grows and changes, we are with you as a proactive partner, listening and learning from your unique challenges and circumstances. We customize your Total Benefits Solution® to best meet your evolving needs.